Refund & Cancellation Policy
This policy explains when you can cancel an EduOrbex subscription and when a refund is due. It applies to both web subscriptions (billed via Razorpay) and in-app subscriptions on Android (billed by Google Play).
1. Cancellation
- Web (Razorpay): cancel from the subscription management link sent in your billing email, or by emailing support@eduorbex.com. Cancellation is effective at the end of the current billing period; you retain Pro access until that date.
- Android (Google Play): cancel from Play Store → Menu → Subscriptions → EduOrbex → Cancel. Play's own policy governs the timing and processing.
2. Refund windows
Monthly Pro (₹499/month, web)
- Within 7 days of the first purchase (new subscribers only): full refund on request, no questions asked.
- After 7 days, or on any renewal after the first month: no refund; the subscription continues to end-of-period after cancellation.
Annual Pro (₹3,999/year, web)
- Within 14 days of the first purchase (new subscribers only): full refund on request.
- After 14 days: pro-rated refund of the unused portion, minus a ₹499 administrative fee, if you cancel due to a material defect in the Service (extended outage, content pulled without replacement). No refund for change-of-mind.
Google Play subscriptions
Refunds for in-app subscriptions purchased on Android are handled by Google Play under Google's own refund policy. Request via Play Store → Subscriptions → EduOrbex → Report a problem. We honour any refund Google approves; we cannot process Play refunds directly.
3. How to request a refund
- Email support@eduorbex.com with the subject line "Refund request".
- Include the email address on your subscription and the Razorpay transaction ID (from your billing email).
- Briefly state the reason.
We respond within 3 business days. Approved refunds are credited to the original payment method within 5–10 business days by Razorpay.
4. Non-refundable cases
- Missed cancellation deadlines (auto-renewals processed before you cancelled).
- Violation of the Terms of Use (redistribution, scraping, account sharing).
- Change of mind after the 7-day / 14-day window.
- Chargebacks initiated without first contacting us — we will contest these and provide payment evidence to the processor.
5. Contact
Refund questions: support@eduorbex.com