Privacy Policy
EduOrbex ("we", "us", "our") operates the eduorbex.com website and the EduOrbex Android application (together, the "Service"). This policy describes what information we collect, why we collect it, how we use it, and the rights you have over it.
1. Information we collect
- Account information — when you subscribe, we collect your email address and payment reference from our payment processor (Razorpay for web, Google Play Billing for the app). We do not receive or store your card number, UPI ID, or bank details.
- Usage information — anonymous, aggregate metrics about which topics are played, in which language, and how long. Collected via Plausible Analytics, which does not use cookies and does not track individuals across sites.
- Device information — your operating system, app version, and language preference, used to serve the correct content bundle and to reproduce bugs you report.
- Support communications — the contents of any email you send to us.
2. Information we do not collect
- We do not collect your name, phone number, address, or date of birth unless you volunteer them in a support message.
- We do not use tracking cookies or third-party advertising SDKs.
- We do not sell, rent, or share personal information with data brokers.
3. How we use information
- To provide, maintain, and improve the Service.
- To verify your subscription status and unlock Pro content on your devices.
- To respond to your support requests.
- To comply with legal obligations, including tax and payment-processor requirements.
4. Third-party services
- Razorpay — processes web subscription payments. Governed by its own privacy policy.
- Google Play Billing — processes in-app subscription payments on Android. Governed by Google's privacy policy.
- Plausible Analytics — anonymous usage metrics, no cookies, no personal data. Governed by Plausible's privacy policy.
- Cloudflare — CDN and DDoS protection. Governed by Cloudflare's privacy policy.
- Backblaze B2 — audio and asset storage. Governed by Backblaze's privacy policy.
5. Data retention
Account and subscription records are retained for as long as the account is active, plus 7 years thereafter to comply with Indian tax law (Income Tax Act §44AA and GST record-keeping rules). Anonymous analytics are retained for 24 months. Support emails are retained for 24 months.
6. Your rights
You may:
- Request a copy of the personal information we hold about you.
- Ask us to correct or delete your account information.
- Cancel your subscription at any time via Razorpay (web) or Google Play (Android).
- Withdraw consent for us to process your data (this will end the Service).
To exercise any of these rights, email support@eduorbex.com. We respond within 30 days.
7. Children
EduOrbex is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.
8. Changes to this policy
We may update this policy from time to time. Material changes will be announced by email (for subscribers) and on this page at least 14 days before taking effect.
9. Contact
EduOrbex
Email: support@eduorbex.com
Grievance Officer: as required by the IT Rules 2021, contact via the same email with subject "Grievance".